We are so excited that you have decided to shop with Glamfoxx! We pride ourselves in making on of a kind custom items to get a unique piece for your wardrobe and home. We will always take any issues seriously. If you have received an item that is the wrong size or is defect in any way we will always exchange it. However, our designers work hard from all over the world-Miami,Palm Beach,Las Vegas,England,Spain and ship your items from each designer's showroom. Due to the unique nature of our hand stitched, hand painted items, we can not give out refunds because you have had a change of heart. We try and offer a unique shopping experience that you can not get most places,and we hope you enjoy our unique and customized products.Thank you for shopping with us!